The Best Ways to Turn Angry Customers Around
One day, you're going about your work, feeling happy to have met your deadlines and enjoying a good level of self-confidence. Then, like a sucker punch, POW! comes an angry...
9 Misconceptions About Disaster-Proofing Your Data
When it comes to disaster-proofing your data, there are a multitude of misconceptions. Here are nine of them you need to be aware of. 1. Assessments Aren't...
One Thing to Never Sacrifice
Running a business is a constant game of weighing pros and cons, an ongoing calculation of opportunity cost, because you simply cannot be all things to all people all the time....
What Wikipedia Doesn’t Tell You About CRM
In order to build relationships with clients, the customer service role has to encompass a series of services that corresponds to pre-sales, sales, and after sales care....
5 Productivity Tips That Take Almost No Time to Start
As both a mildly obsessive organizer and someone who has spent most of my adult life trying to unlearn the overachiever instincts that get me stretched too thin, I find myself...
When ROI Isn’t Your Best Measurable
I’m not nearly enough of a business iconoclast to say Return on Investment isn’t important. Frankly, it’s how we keep the lights on. Unfortunately, ROI can be difficult to...
Cloud Computing and the Ever-Changing IT Infrastructure
Going away are the days when you had to rely on very sophisticated hardware and software to handle day-to-day operations. Those needs made it crucial to have additional IT...
Creating a Relevant Business Blog
A blog is one of a business' most powerful potential tools when it comes to expanding their reach through digital marketing. Not only is it a chance to bring in new customers...
Mission Control: Five Tips (Plus One) on Writing a Mission Statement
"If you don't know where you're going, any road'll take you there.” - Lewis Carroll via George Harrison Business, any business, is a long and winding road, peppered...
Hackers Want Your Data: Stop Them In Their Tracks
Cyber attacks have become almost a modern form of warfare. They happen daily with millions of people affected. There are numerous reasons why you don't want a security breach,...
